Shipping, Returns & Exchanges

Delivery*

All purchases are shipped via UPS. In addition, purchases may not be shipped to P.O. boxes or APO/FPO addresses that are not available through UPS. Delivery times may vary depending on shipping locations. When estimating the total delivery time for your purchase, please allow one to two business days to process your order for shipment in addition to the time indicated by your preferred shipping method. Orders are processed Monday through Friday, excluding holidays. Luxe Knitwear is not responsible for unanticipated delays.

A complimentary return label is included in every package in case you are not completely satisfied with your purchase.

Do you need your new purchase in a hurry? We can accommodate that as well!

Weekend Delivery is not offered. Packages will not be delivered on a holiday should the holiday fall on a weekday. UPS is used for all luxe-knitwear.com deliveries.

Please note that luxe-knitwear.com is not responsible for delays in transit due to environmental factors that are out of our control. For more information on service schedules, please consult your local carrier.

Carrier Service Options:
Luxe Knitwear uses UPS for domestic deliveries as well as signature required service on high value orders. Luxe Knitwear customers are free to use carrier redirection services. However, by using such a service to alter Luxe Knitwear’s delivery instructions, including, without limitation, to redirect the delivery of a package to an alternate address, to delay delivery, to authorize release of a package (including releasing a signature required delivery), changing a service level selected by Luxe Knitwear or to reschedule delivery, Luxe Knitwear shall not be liable for any loss, claim, liability, or damage of any kind.

Luxe-knitwear.com Return Policy

We hope that you are satisfied with your Luxe Knitwear purchase. In the event that you need to return something, Luxe Knitwear gladly accepts returns of regular price merchandise.

Please note that all returns must adhere to the following conditions to qualify for a refund:

  • Returns must be received within 14 days of the date the order was delivered.
  • All items must be in original condition (unworn, unwashed, undamaged, and unaltered).
  • Merchandise must have all original tags attached.
  • Jewelry must have all protective materials in place.
  • Gowns must be returned within 10 days of receiving the item.
  • Fully complete the return form and include this in your package along with the product(s) you are returning.
  • Final Sale merchandise – including items discounted at 40% off or higher, and any other items indicated as “Final Sale” on luxe-knitwear.com are not eligible for return or exchange. All Final Sale products are indicated on the website via the product detail page and in the shopping cart. Final Sale items will also be noted on your return form included in your package.
  • Shipping charges are not refundable.
  • All items sent back for return are subject to a full inspection upon delivery. Luxe Knitwear reserves the right to decline a return of any merchandise that does not meet the above return requirements.
  • Please note that we are unable to accept returns of items purchased anywhere other than luxe-knitwear.com.
  • For any evidence that a product was damaged during shipment, please contact our Customer Care team no later than 48 hours after receipt of your order.

Exchanges

  • We do not offer exchanges at this time. Please return the item you do not wish to keep and place a new order for the desired item on luxe-knitwear.com.

Price Matching

  • If requesting a price match for an online order, you must be able to provide a functioning link to the item on the competitor’s website. The item must be available at the competitor’s website along with our website. For assistance, please contact our Customer Care team.

Price Adjustments

  • If we mark down the price of an item you’ve already purchased, we will gladly adjust the sale price at your request within 7 days of your order date. Price adjustments will be credited back to the original form of payment that was used to purchase the item online. Please note that if your price adjustment brings the item to 40% off or more of the original price it will be considered a Final Sale and no longer eligible for a return. Price adjustments are not applicable to items purchased during limited-time sales, final sales, extra savings events, or other special promotions. To see if you are eligible for a price adjustment, please contact our Customer Care team.

Returns to Retail Locations

  • You are welcome to take your return into any of our Luxe Knitwear Boutiques with the original packing slip and original form of payment.
  • Regular price merchandise can be refunded to the original form of payment.
  • Sale items purchased online are only eligible for exchange or store credit.
  • Luxe Knitwear Outlet and Luxe Knitwear Authorized Retailer locations will NOT accept returns from luxe-knitwear.com.
  • When returning a gift to a Luxe Knitwear Boutique, item can be exchanged for equal value, receive store credit or refunded to the original form of payment.

Returns by Mail

Luxe Knitwear is pleased to offer free return service via UPS in order to ensure a quick, convenient return service. To return your package please follow these steps:

  • Please pack the item(s) in the condition they were received using the original box and packing materials, if possible.
  • Fully complete the return form and include this in your package along with the product(s) you are returning.
  • Affix the prepaid carrier label to your package, making sure no other tracking labels are showing.
  • When your package is ready, drop it off at your nearest authorized carrier shipping outlet.
  • If you have lost or misplaced your return label, please contact our Customer Care team for a replacement shipping label.
  • You may also return the package via U.S. mail at your own cost.
  • Luxe Knitwear is not responsible for lost packages returned using shipping methods other than the ones we have provided.

Upon receipt of your return, you will receive an e-mail notification once the return has been processed. Please note your return will take up to 5-7 business days to reach our facility and approximately up to 10 business days to process once received. Please allow up to 1 billing cycle for the credit to post to your original form of payment.