Luxe Knitwear FAQs

What methods of payment does luxe-knitwear.com accept?
We accept Visa, MasterCard, American Express, Discover, and PayPal. All transactions are secure and encrypted. Please ensure your billing address matches the address on file with your card issuer to avoid delays.

What is your online order process?
After placing your order, you will receive an order confirmation email. Once your order ships, you will receive a shipping confirmation email with tracking information. Orders are processed Monday through Friday, excluding holidays.

How can I check the status of my order?
You can check your order status by logging into your account on luxe-knitwear.com. Detailed tracking information is provided in your shipping confirmation email once your order is on its way.

Do you ship internationally?
Currently, our primary focus is on domestic shipments. For specific inquiries regarding international delivery options, please contact our customer care team.

What is your return policy?
We gladly accept returns of unworn, unwashed merchandise with all original tags attached within 14 days of delivery. Final sale items, as marked on the product page, are not eligible for return. A prepaid return label is included in your package for your convenience. For full details, please visit our Shipping & Returns page.

How do I return an item?
The easiest way is to use the prepaid return label and instructions included in your original package. Please ensure the item is in its original condition with all tags. Log into your account to initiate the return process and print a label if needed.

How long will it take to receive my refund?
Refunds are processed to your original payment method once your return is received and inspected at our warehouse. Please allow 7-10 business days for the return to be processed after we receive it, and an additional 5-7 business days for the refund to appear on your statement.

Do you offer price adjustments?
We honor price adjustments on full-price items within 7 days of your purchase date if the price is reduced. Adjustments are not available on final sale items, during special promotional events, or on orders placed with a discount code not offered by Luxe Knitwear.

What if my item arrives damaged or is incorrect?
We sincerely apologize for any inconvenience. Please contact our customer care team within 48 hours of delivery with your order number and photos of the item and packaging so we can resolve this for you promptly.

How can I care for my Luxe Knitwear garments?
Each garment includes specific care instructions on its tag. We generally recommend hand washing in cool water with a mild detergent, laying flat to dry, and storing folded to maintain shape and quality. Please refer to the individual product care label.

What is your Final Sale policy?
Items designated as Final Sale are deeply discounted and cannot be returned, exchanged, or price-adjusted. This is clearly indicated on the product detail page before purchase.

How do I update my account information or email preferences?
You can update your shipping address, password, and communication preferences by logging into your account on luxe-knitwear.com.

Are your online prices the same as in your boutiques?
Prices may vary between our online store and physical boutiques due to specific promotions. We recommend contacting your local boutique directly for their current selections and pricing.

Where can I find a Luxe Knitwear boutique near me?
Use our boutique locator on luxe-knitwear.com to find an authorized retailer in your area.

I have a question not answered here.
For further assistance, please contact our dedicated customer care team through the form on our website. We are here to help you.